Blog
The brief changed and nobody wrote it down
A brief is never amended. It erodes, one reasonable sentence at a time, until the work is being judged against a document that only exists in the client's head.
The conversation you cannot hold in your head
Listening, replying and remembering are three jobs, and only two of them are the conversation. What it costs to be your own recording device, and what changes when you stop.
How to evaluate an AI note taker
Questions worth putting to anyone selling one of these, a test you can mark in a week, and our own answers to four of them. A buyer's guide written by one of the sellers.
Wearable recorders vs meeting bots
Two ways a client conversation gets captured, and the conversations each of them cannot reach. A comparison of categories, including the one Ona is in and what that costs.
Your meeting memory in every AI tool
Ona MCP lets another AI tool read what you have recorded. What a connected tool can see, what leaves your account when it asks, and what revoking does and does not undo.
The brief that arrives before you need it
A Routine is a question you have decided to stop asking. How to design a standing brief with a reader, a moment and a decision — and how to tell when one has stopped earning its place.
Asking to record without making it weird
Whether to record is an ethical question. Whether the asking is bearable is a question of delivery, and it is the one nobody covers. A playbook for the five seconds themselves.
One-on-ones that actually follow through
The one-on-one is the meeting managers hold most often and the one that leaves the least behind. A playbook for the carry-over between conversations, which is where it fails.
The week you stop carrying it in your head
A quote at the door, a reference number read out in a car park, a date from a ten-minute conversation. A playbook for the household admin that only ever existed as speech.
From lecture to revision notes
Typing everything gets you a worse copy of the slides. A playbook for turning a lecture you had permission to record into questions you can actually revise from.
Client feedback that survives the brief
Feedback decays between the review call and the file. A playbook for separating direction from preference, writing the change list, and getting a yes before you open the work.
Session notes without the evening admin
Six sets of notes written at nine at night are six sets of notes written badly. A playbook for practitioners who want the writing finished before they leave.