Writing for people who carry accounts

Calls, commitments and the follow-up that has to go out today, across every client you hold.

Two people in conversation at a standing table in a busy co-working space, seen through glass.

Wearable recorders vs meeting bots

Two ways a client conversation gets captured, and the conversations each of them cannot reach. A comparison of categories, including the one Ona is in and what that costs.

A person mid-sentence in a glass office phone booth, gesturing as they talk.

Automation

How Ona drafts an email that sounds like you

Most AI drafts read like AI drafts. A look at why starting from what you actually said on the call produces something you can send without rewriting it.

A person in a parked car at dusk after a call, seen through the side window streaked with evening light.

Playbooks

The follow-up email, written before you leave the call

The recap you write at 9pm can be a five-minute job in the car park instead. A playbook for sending the follow-up while the call is still warm.